User Guide - Chapters Welcome to the online ordering quick reference guide. Hopefully all your questions will be answered in this section. Simply click on the chapter you wish to read from the contents list below. Registering Browsing Using Navigation Panel Using Search Facility Logging In How to order Adding items to basket Via catalogue Via quick order pad Via favourites Via Excel spreadsheet Basket Checkout Favourites Adding / Removing lists Adding / Removing / Editting products in a list Ordering from a list Reviewing orders placed Order states Viewing order lines User Maintenance Adding a user Permissions Removing a user Changing user passwords

Registering

In order to register your company for online ordering access you must first be issued with your pre-registered password, please contact our web support team on 0191 3787007. Once you have this you may continue to follow the registration steps below.

NOTE: In order to register you must be a current customer of either Bako Northern or Bako Scotland

1. Select the 'Home' option from the top navigation panel
2. Click the 'Register' option from the Login panel situation on the right of the screen
3. Click the 'Business Customers' option located in the center of the screen
4. Complete the form ensuring all fields marked with a * are filled in. (The pre-registered password is needed on this screen, please enter in full as given by our web support team)
5. When the form is completed click the 'Register' option situated at the bottom of the screen
At this point you will recieve an email confirming you have registered. You should be logged in automatically.

Browsing

In order to make searching for products as easy as possible we have organised to online catalogue to mirror the price book you recieve on a quartely basis.

Using Navigation Panel

On all pages you will find the navigation buttons on the left hand side. The structure is as follows;

• Temperature - All products are grouped by temperature first
• First Tier Group - We have grouped a number of product groups together, but their names are still self explanatory
• Second Tier (Price List Product Group) - This is product groups that you will find in the price book

To navigate through the catalogue simply select a group from the navigation buttons on the left and you will see further groups appear. When you get to the last group (Price List Group) you will see the list of products appear in the center of the screen.

NOTE: If you are not logged in you will not be able to see product prices

Using Search Facility

You are able to search for products using keywords that reside in the product's description or Bako Northern's product codes. E.g. If you are looking for 'Italian Brozzi Lard 25.0kg ' you could enter;

1. lard
2. italian
3. brozzi
4. 100055
5. Or any combination of the above

Loggin In

In order to access the full benefits of the online ordering site please register for an account then you can log in to your account 24/7 to place orders, check prices or merely browse the catalogue to find out about exciting new products.

Follow the steps below to help you login to your account. You can login from any screen within the site;

1. Locate the login panel on the right of the screen
2. Proceed to enter your username and password into the appropriate boxes
3. Click the LOGIN button
4. You will know your logged in as various options will appear in the top navigation bar e.g. Orders, Favourites, Quick Order Pad etc.

How To Order

We understand people have there own way in which they like to place orders, which is why we have tried to offer as many as we can on this site. Read on to find out the various way of ordering through the Bako Northern and Bako Scotland online ordering site.

Adding Items To The Basket

Via Catalogue

Follow the steps in the section Browsing to find the product you wish to order. When you can see the product description, order box and buy button follow these steps to add the product to the basket;

1. You must Log In first
2. Enter the quantity desired in the 'order' box
3. Click the 'buy' button
4. You will see the product added to the basket summary panel
5. Repeat these steps to add more products to the basket
6. Continue to follow the steps in the Basket section to place the order

Via Quick Order Pad

We understand that searching through our catalogue trying to find the products you normally order is a big task and would take time. We have therefore developed a screen where all your product history is listed with your previous 5 order quantities so you can see how many of each product you normally order. Follow these simple steps to add products to your basket from the Quick Order Pad;

1. You must Log In first
2. Select the Quick Order tab from the top menu bar
3. Enter the desired order quantity in the 'Order' box of the desired product
4. Continue to repeat the step 2 until you have completed your order. As you click onto the next product the previous product will be automatically added to the basket. There are no add to basket buttons to click
5. When you have added all your products continue to follow the steps in the Basket section to place the order