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User Guide - Chapters

Welcome to the online ordering quick reference guide. Hopefully all your questions will be answered in this section. Simply click on the chapter you wish to read from the contents list below.
  1. Registering
  2. Browsing
    1. Using Navigation Panel
    2. Using Search Facility
  3. Logging In
  4. How to order
    1. Adding items to basket
    2. Basket
    3. Checkout
  5. Favourites
    1. Adding / Removing lists
    2. Adding / Removing / Editting products in a list
    3. Ordering from a list
  6. Reviewing orders placed
    1. Order states
    2. Viewing order lines


Registering

In order to register your company for online ordering access you must first be issued with your pre-registered password, please contact our web support team on 0191 3787007. Once you have this you may continue to follow the registration steps below.

NOTE: In order to register you must be a current customer of Bako Northern and Scotland
  1. Select the 'Home' option from the top navigation panel
  2. Click the 'Register' option from the Login panel situation on the right of the screen
  3. Click the 'Business Customers' option located in the center of the screen
  4. Complete the form ensuring all fields marked with a * are filled in. (The pre-registered password is needed on this screen, please enter in full as given by our web support team)
  5. When the form is completed click the 'Register' option situated at the bottom of the screen
  6. At this point you will recieve an email confirming you have registered. You should be logged in automatically.

Browsing

In order to make searching for products as easy as possible we have organised to online catalogue to mirror the price book you recieve on a quartely basis.

Using Navigation Panel

On all pages you will find the navigation buttons on the left hand side. The structure is as follows;
  • Temperature - All products are grouped by temperature first
  • First Tier Group - We have grouped a number of product groups together, but their names are still self explanatory
  • Second Tier (Price List Product Group) - This is product groups that you will find in the price book
To navigate through the catalogue simply select a group from the navigation buttons on the left and you will see further groups appear. When you get to the last group (Price List Group) you will see the list of products appear in the center of the screen.

NOTE: If you are not logged in you will not be able to see product prices

Using Search Facility

You are able to search for products using keywords that reside in the product's description or Bako Northern's product codes. E.g. If you are looking for 'Italian Brozzi Lard 25.0kg ' you could enter;
  1. lard
  2. italian
  3. brozzi
  4. 100055
  5. Or any combination of the above

Loggin In

In order to access the full benefits of the online ordering site please register for an account then you can log in to your account 24/7 to place orders, check prices or merely browse the catalogue to find out about exciting new products.

Follow the steps below to help you login to your account. You can login from any screen within the site;
  1. Locate the login panel on the right of the screen
  2. Proceed to enter your username and password into the appropriate boxes
  3. Click the LOGIN button
  4. You will know your logged in as various options will appear in the top navigation bar e.g. Orders, Favourites, Quick Order Pad etc.

How To Order

We understand people have there own way in which they like to place orders, which is why we have tried to offer as many as we can on this site. Read on to find out the various way of ordering through the Bako Northern and Scotland online ordering site.

Adding Items To The Basket

Via Catalogue

Follow the steps in the section Browsing to find the product you wish to order. When you can see the product description, order box and buy button follow these steps to add the product to the basket;
  1. You must Log In first
  2. Enter the quantity desired in the 'order' box
  3. Click the 'buy' button
  4. You will see the product added to the Basket Summary Panel on the right hand side of the screen
  5. Repeat these steps to add more products to the basket
  6. Continue to follow the steps in the Basket section to place the order

Via Quick Order Pad

We understand that searching through our catalogue trying to find the products you normally order is a big task and would take time. We have therefore developed a screen where all your product history is listed with your previous 5 order quantities so you can see how many of each product you normally order. Follow these simple steps to add products to your basket from the Quick Order Pad;
  1. You must Log In first
  2. Select the Quick Order tab from the top menu bar
  3. Enter the desired order quantity in the 'Order' box of the desired product
  4. Continue to repeat the step 2 until you have completed your order. As you click onto the next product the previous product will be automatically added to the basket. There are no add to basket buttons to click
  5. When you have added all your products continue to follow the steps in the Basket section to place the order

Via favourites

This section describes how you can order products using the predefined Favourites lists.
  1. You must Log In first
  2. Select the Favourites tab from the top menu bar
  3. To order from a list simply click onto the list name, and then you can either click on the 'Add All' button to add the full list to your Basket or you can check the boxes to the left of the Product Codes that you require and then click on the 'Buy Selected' button to add just these items to your Basket.
  4. Before you add the items to your Basket you can change the quantities of each of the lines to be the desired amount and then click onto the 'Update Quantities' link.
  5. When you have added all your products continue to follow the steps in the Basket section to place the order

Via CSV spreadsheet

This section enables you to upload a Comma Separated Value (.csv) file to place an order. The file is to contain Bakes (Area 1) Ltd product codes in one column and the quantities to be ordered in another column, and there is to be no header row. A .csv file can be created in MS Excel as well as many other spreadsheet based programs.
  1. You must Log In first
  2. Select the CSV Upload tab from the top menu bar
  3. Click on to the 'Browse'button and then select the file to be uploaded
  4. Click onto the 'Upload' button and the products with their corresponding quantities will be imported into your Basket.
  5. When you have added all your products continue to follow the steps in the Basket section to place the order

Basket

This tab displays information on the products you have selected to be ordered by you.
  1. You must Log In first
  2. Select either the Basket tab from the top menu bar or click onto the 'Basket' link at the top right of the website
  3. In the Top Centre of the page you have general information such as; how much more is required to have your order pass the next pricing band
  4. In the Centre of the page is displayed the products you have selected and the corresponding quantities.
  5. You can edit this list by removing a product completely or by changing the quantity to be ordered.
  6. Just above the displayed list of selected products and quantities is a section where you can added products to your Basket without navigating away from the tab
    • In the 'Add Product' box enter in the Product Code of required Product
    • In the 'Quantity' box enter in required quantity of product
    • Click on the 'Add Product' link and the product will be added to the basket list below.
  7. Just below the basket list you have the 'Check Out' button, which will lead you through the process of completeing the order.
  8. To the right of the basket list is the Basket Summary Panel which displays the last three items added to your basket as well as the total order value, and a graphic representing the basket value compared to the price banding levels.
  9. Also at the bottom of the basket is the opportunity to create a Favourites list using the products and quantites currently in your basket.

Check Out

This section describes the process(s) of processing your Basket into a completed order
  1. At the bottom of the products listed in the Basket there is a button called 'Check Out'.
  2. Click on this button to begin the Check Out procedure.
  3. The first page is a page to do with the delivery of your order. Please note that setions marked with tan asterix are mandatory fields.
    • Please read through the information at the top of the page before you begin to enter in the information required to continue.
    • Firstly you can enter a customer order reference number, up to sixteen characters in length.
    • Next you can change the delivery address, if you have more than one delivery address associated to your account as well as the delivery method.
    • Next you can pick which date you want your order to be delivered on based upon the delivery rounds associated to your delivery address.
      • Delivery date, is the date in which the delivery wagon leaves the depot to start its round, the day the delivery is actually to your may vay.
    • Finally on this page you are able to write a set of sepcial instrutions, up to 120 characters.
  4. The second page deals with the order payment.
    • Select the payment method from the selection box.
    • Check through the order summary displayed on this page and read through the terms and conditions.
    • After you have read through and are happy with the terms and conditions then select the check box and click on the 'Place Order' button.
    • This button will complete the order and send confirmation of the rder to you email address.
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    • The third page is an order confirmation page, check through information one again, and contact Bakers (Area 1) ltd if any of these details are incorrect.
    • Your order has now been placed, you will be contacted if any issues arise with your order.

Favourites

This section has been created to enable you to predefine lists of products with quantities so you can easily create your orders, these lists enable you to place your orders without having to keep searching and selecting the same products every time you place an order.

Adding / Removing / Editting products in a list

  1. You must Log In first
  2. Select the Favourites tab from the top menu bar
  3. To Create a New List simply click onto the 'Create New List' link and follow the steps below;
    • Give your list a meaningful name and then click the 'Create' button, this will take you back to the list of favourites.
    • Click onto the list name and this will take you to a screen where you can add/remove products and change quantities associated with them.
    • When you have finished adding the required products and quantities to your list simply click onto the 'Back to Lists' link.
  4. Lists can also be created and added to by using the 'Add To' and 'Create Favourite List' found below the list of basketed products in the Basket.

Ordering from a list